When a roof fails at 2 a.m., a property manager shouldn't be calling for bids.
24/7 emergency roof response for managed portfolios — documented SLAs, priority dispatch, and the paperwork your insurance carrier and ownership expect.
Active leak right now?
Call the 24/7 line. Service-agreement portfolios are dispatched first; everyone else is triaged as conditions allow.
Same-day dispatch
Service-agreement portfolios route to the front of the queue. After-hours calls reach an on-call coordinator, not voicemail.
Stabilize first
Tarping, shrink-wrap, and temporary dry-in on arrival to stop active intrusion before repair scoping begins.
Document on the way
Date-stamped photos, drone capture when safe, and a written incident report — built for insurance and ownership.
What's written into the SLA.
Emergency response is documented in your service agreement — not assumed. Response windows, dispatch priority, after-hours rates, and reporting cadence are all on paper before the first storm.
- Initial response window (typically 2–4 hours, by tier)
- On-site dry-in within first visit when safe
- Per-incident written report within 24 hours
- Photo and drone documentation for insurance
- Escalation path to property manager and ownership
- Locked after-hours and emergency labor rates
Pair with insurance documentation
Emergency response stabilizes the building. Our insurance claim assistance team handles carrier communication, supplements, and supplements review from there. Property managers shouldn't be the ones translating ITEL reports.
Put a real 24/7 roofing line on the after-hours list.
Documented SLAs, on-call coordinators, and dry-in crews ready for managed portfolios across San Antonio, Austin, and Central Texas.
830-228-6123