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Privacy Policy

Effective June 24, 2026. How we collect, use, share, and protect your information — including SMS, email, and call data.

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Texas Roof Guardians ("Texas Roof Guardians," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to www.txroofguardians.com, our subdomains, our online forms, our phone and text communications, and any related services (collectively, the "Services").

By using the Services or providing your information to us, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

Texas Roof Guardians is a Texas-based residential and commercial roofing, storm restoration, and insurance-claim assistance company headquartered in San Antonio, Texas, serving Austin and Central Texas.

2. Information we collect

2.1 Information you provide

  • Contact details: name, phone number, email address, mailing address, and property address.
  • Project details: roof type, damage description, photos you upload, insurance carrier, claim number, scheduling preferences, and notes you share with us.
  • Payment information: processed by our third-party payment processor (Stripe). We do not store full card numbers on our servers.
  • Employment / careers: information you submit through job applications, including résumé, work history, and references.
  • Communications: the content of emails, SMS messages, voicemails, call recordings (where permitted by law), and form submissions you send us.

2.2 Information collected automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and timestamps.
  • Cookies and similar technologies: used for site functionality, analytics, and to remember preferences. See Section 7.
  • Approximate location: derived from your IP address or, with your permission, your device location to help us serve the correct service area.

2.3 Information from third parties

  • Lead-generation partners, referral sources, public records, insurance carriers and adjusters working on your claim, and service vendors (e.g., scheduling, analytics, CRM, calendar, and storage providers).

3. How we use information

  • Respond to inspection requests, quotes, claims, and customer-service inquiries.
  • Schedule inspections, repairs, replacements, and follow-up appointments.
  • Communicate with you by phone, email, and SMS about your project or account.
  • Process payments and send receipts.
  • Operate, secure, and improve the Services and our internal operations.
  • Send service updates, promotional offers, newsletters, and storm alerts (you can opt out at any time).
  • Comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

4. SMS / text messaging terms (Twilio / A2P 10DLC)

We use third-party telecommunications providers (including Twilio) to send and receive SMS and MMS messages. By providing your mobile number on a Texas Roof Guardians form, checking a consent box, replying to one of our texts, or otherwise opting in, you agree to the following terms:

  • Program purpose: Texas Roof Guardians sends transactional and customer-care messages — appointment confirmations and reminders, inspection updates, claim status, schedule changes, payment receipts, post-storm response notices, and replies to your inquiries. With your separate opt-in, we may also send occasional promotional offers.
  • Message frequency: Message frequency varies based on your activity and project status.
  • Message and data rates: Message and data rates may apply. Check with your wireless carrier for details.
  • Carriers: Supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
  • Opt-in: You must be the account holder or authorized user of the mobile number you provide. By submitting your number you confirm consent to receive SMS from Texas Roof Guardians at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of any purchase.
  • Opt-out: Reply STOP to any message at any time to unsubscribe. You will receive a final confirmation message. After opting out you will not receive further SMS unless you re-subscribe.
  • Help: Reply HELP for assistance, or contact us at 830-228-6123 or info@txroofguardians.com.
  • No sharing of opt-in data: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. Mobile phone numbers collected for SMS consent and the contents of SMS messages will not be shared, sold, or otherwise disclosed to third parties or affiliates for their marketing purposes. We only share this information with subprocessors required to deliver the messages (e.g., Twilio and our CRM/scheduling vendor) under contractual privacy and security obligations.

If you stop using the mobile number you provided, please update or delete your number with us so messages are not delivered to a reassigned user.

5. Phone calls and recordings

Inbound and outbound calls with our team may be recorded or monitored for quality assurance, training, and compliance purposes, where permitted by applicable law. If you do not wish to be recorded, please tell the agent and we will accommodate your request or provide an alternative channel.

6. How we share information

  • Service providers / subprocessors: hosting, database, analytics, email delivery, SMS (Twilio), payment processing (Stripe), CRM, scheduling, mapping, and customer-support tools that perform services on our behalf under written agreements.
  • Insurance carriers, adjusters, and contractors: when needed to progress your claim or complete your project.
  • Manufacturers and warranty registrars: to register product and workmanship warranties on your home.
  • Legal and safety: to comply with law, respond to lawful requests and court orders, enforce agreements, or protect rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
  • With your consent: for any other purpose disclosed at the time you provide the information.

We do not sell your personal information. We do not share SMS opt-in data or phone numbers collected for messaging with third parties for their own marketing.

7. Cookies and analytics

We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure traffic, and improve the Services. You can control cookies through your browser settings, but disabling cookies may affect site functionality. We may use third-party analytics providers (e.g., Google Analytics) that set their own cookies and process data subject to their privacy policies.

8. Data retention

We retain personal information for as long as necessary to provide the Services, comply with our legal, accounting, and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of data and the purpose for which it was collected. When data is no longer needed we delete or anonymize it.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and vetted hosting providers. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Your choices and rights

  • Email: click the unsubscribe link in any marketing email, or contact us.
  • SMS: reply STOP to opt out of texts (see Section 4).
  • Calls: ask us to remove your number from outbound call lists.
  • Access / correction / deletion: you may request a copy of the personal information we hold about you, ask us to correct inaccurate data, or request deletion, subject to legal exceptions. Contact us using the details below.
  • Texas residents: we comply with the Texas Data Privacy and Security Act where applicable.
  • Other state residents (e.g., California, Virginia, Colorado): you may have additional rights under your state's privacy law, including the right to know, delete, correct, or opt out of certain processing. We do not sell personal information or use it for cross-context behavioral advertising.

11. Children's privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

12. Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

13. International users

The Services are operated from the United States and intended for U.S. residents. If you access the Services from outside the U.S., you understand your information will be processed in the U.S. under U.S. law.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Effective" date. Material changes will be communicated by additional notice where required by law.

15. Contact us

Questions, requests, or complaints about this Privacy Policy or our data practices:

See also our FAQ and Contact page.

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