A reinspection is a follow-up inspection requested when the initial adjuster's findings appear incomplete or incorrect. Texas homeowners can request a reinspection at any time before the policy's claim deadline.
Key facts
- Reinspections are a normal, expected part of the claim process — not an escalation.
- Carriers usually send a different adjuster than the original.
- The most successful reinspections happen with the contractor on the roof at the same time.
- New documentation (photos, reports, or test squares) drives reinspection outcomes.
- There is generally no limit on how many reinspections you can request, but each must be supported by new evidence.
Step-by-step
- 1
Document the gaps in writing
Identify the specific items missed in the original inspection with photo references.
- 2
Submit a written request
Email or written letter to the claims department citing the claim number and reasons for reinspection.
- 3
Coordinate timing
Ask to schedule when your contractor can also be present. This is the single highest-leverage moment.
- 4
Walk the roof together
Show the reinspecting adjuster each documented item. Take notes on responses.
- 5
Request a revised estimate
After the reinspection, ask in writing for an updated Xactimate scope.
Frequently asked questions
Can I request a reinspection if my claim was denied?+
Yes. A reinspection is often the first step after a denial, especially when new documentation is available.
Do I have to pay for a reinspection?+
Reinspections by your insurance carrier are free.
How long does a reinspection take to schedule?+
Typically 1–3 weeks, longer during active storm seasons.
Can the new adjuster reduce the original estimate?+
It is uncommon but possible. New documentation almost always supports an equal or larger scope.